Privacy Policy

Trogolo is committed to protecting your privacy. This policy explains what we collect, how we use it, and the choices you have. We will only process your personal data in accordance with applicable law including the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations.

By using this website you consent to the practices described in this policy.

Information We Collect

Information you provide such as name, email address, phone number, billing and delivery addresses, booking details, and any messages you send us via forms or email.
Account information including login details if you create an account.
Transaction information relating to reservations, ticket purchases, or retail orders.
Technical data such as IP address, browser type and version, time zone setting, and referring pages collected via cookies and similar technologies.

How We Use Your Information

To provide our services including reservations, event bookings, retail orders, and customer support.
To process payments and prevent fraud.
To manage your account and honour your privacy preferences.
To improve our website, services, and user experience.
To send service messages and, where you have consented, marketing communications about Trogolo.
To comply with legal or regulatory obligations.

Payment Processing

Card details are transmitted securely to our payment processor over SSL. We do not store full card details on our servers. Your card information is processed in accordance with the payment processor’s own privacy policy and terms.

Storage of Your Information

Information that you submit via the site is sent to and stored on secure servers hosted by SiteGround in the UK. We take appropriate technical and organisational measures to safeguard your data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

Data Security

We limit access to personal data to staff and suppliers who need it to perform their duties. While we use reasonable measures to protect your information, the transmission of information via the internet is not completely secure and is at your own risk. Please close your browser after use on shared devices.

Sharing Your Information

We may share your information with trusted service providers who perform functions on our behalf such as booking platforms, payment processors, email service providers, delivery and IT support. These parties are engaged under contracts that require them to protect your data and only process it for our specified purposes. We may also share information where required by law or to enforce our terms.

International Transfers

Where our service providers transfer data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information.

Cookies

We use cookies and similar technologies to make our site work, understand performance, and improve your experience. This may include analytics cookies that collect aggregated, anonymous statistics. You can control cookies through your browser settings. If you disable cookies some site functions may not operate correctly.

Marketing Communications

We will only send you marketing communications where we have your consent or where we are otherwise permitted by law. You can withdraw consent or opt out at any time by using the unsubscribe link in our emails or by contacting us.

Your Rights

Under data protection law you have the right to:

Request access to your personal data and obtain a copy.
Request correction of inaccurate or incomplete data.
Request deletion of your data where there is no good reason for us continuing to process it.
Object to processing or request restriction in certain circumstances.
Withdraw consent where we rely on consent to process your data.
Data portability for information you provided to us.

To exercise your rights please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.

Retention

We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Retention periods vary by record type and legal obligation.

Third-Party Links

Our website may contain links to third-party sites including booking or ticketing platforms. Those sites have their own privacy policies and we do not accept responsibility for their practices. Please review their policies before submitting personal data.

Children

Our services are not directed at children and we do not knowingly collect personal information from anyone under 16 without appropriate consent.

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with an updated effective date.

Contact Us

If you have questions about this policy or how we handle your data, please contact:

Trogolo — G&L Concepts LTD
Registered office: 60 St. Helens Gardens, London, W10 6LH
Trading address: 296 Westbourne Grove, London, W11 2PS
Company number: 16399203
Email: info@trogolo.uk

Effective date: 24 September 2025